🟠 Normal Priority
Response Time: 48 hours
Use this for standard requests, minor issues, updates, or anything that is not mission-blocking.
🔴 Critical Priority
Response Time: 24 hours | Website down or Security
Reserved for issues that stop ministry operations, such as site outages, payment failures, or system-wide breakdowns.
Please note: Critical tickets must be truly critical. Misuse will be reported up the leadership chain so we can ensure real emergencies receive immediate attention.
Submit a Ticket
🪲 Response Times
Normal Priority: 48 Hours
Critical Priority: 24 Business Hours
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